A little preparation before each visit makes a measurable difference: for your pet, for you, and for our staff caring for your animal. Whether you're dropping off for a single grooming appointment or a week-long boarding stay, this checklist covers what to have ready, what to communicate, and how to make arrivals as smooth as possible.
Before Your Visit
What do you need to know about my pet?
We maintain an updated profile for your pet. Make sure the following information is current:
Emergency contact information — yours and a backup in case you can't be reached
Veterinarian's name and phone number
Vaccination records — many facilities require physical or digital copies on file
Known allergies or sensitivities — food, products, or environmental factors
Behavioral notes — anything staff should know about how your pet interacts with others, reacts to handling, or responds to certain situations
Do I need to bring anything for a daycare or grooming visit?
For daycare, bring any medications that need to be administered during the day. For grooming, no supplies are typically necessary since we provide shampoos and tools. If your pet has a skin condition or requires a specific product, bring it along and flag it clearly at check-in.
How far in advance should I book boarding?
For routine stays, 1–2 weeks in advance is generally sufficient. For holiday periods — Thanksgiving, Christmas, spring break, and summer — book as early as possible. These windows fill quickly, and availability is limited. If you have a standing travel schedule, ask about setting up recurring reservations.
What should I do if my pet is on medication?
Bring all medications in their original, labeled containers with clear written instructions such as dosage, timing, and any special handling notes (with food, refrigeration required, etc.). Let staff know at check-in and confirm they've noted it in your pet's file. For pets with complex medical needs, ask about our protocol for administering medications and what happens if a dose is missed.
Can I call to check on my pet?
Yes! We welcome it and are happy to provide a brief update by phone or send a photo. That said, try not to worry if you don't hear proactively. No news is typically good news! Staff will always reach out if there's something that requires your attention.
Pre-Visit Checklist
Documentation
Vaccination records up to date and on file
Emergency contacts confirmed
Vet contact information current
At Drop-Off
Keep goodbyes calm and brief.
Confirm your pickup time and contact number.
Let staff know about anything unusual — a skipped meal, a recent scratch, a change in behavior.